Privacy Policy

1. Information We Collect

We collect information you provide directly, information generated when you use our services, and information from service providers that help us operate Orb AI.

• Contact and account information: name, email address, phone number, login information, account identifiers, and communication preferences.
• Order and preorder information: product selection, payment status, shipping or pickup preferences, billing details, transaction identifiers, and customer support history. Payment card details are processed by our payment processor and are not stored by Orb AI in full.
• Dashboard and setup information: household profile details, Bloo setup preferences, memory and personalization settings, hub settings, installed hub information, and other content you choose to provide.
• Device and usage information: IP address, browser type, device type, pages viewed, referring pages, approximate location derived from IP address, timestamps, logs, diagnostics, and interactions with our services.
• Communications: messages you send to Orb AI, support requests, survey responses, and feedback.

2. Bloo, Voice, Face, and Home Data

Bloo is designed for home environments, and we treat personal context, voice, face, and household information as sensitive. Where features involve recognition, memory, personalization, or setup, we use that information to provide the requested Bloo experience and user controls.

Some Bloo features may process information locally on supported devices, while some features may require cloud services, account services, synchronization, or third party infrastructure. The exact behavior may depend on the product version, feature, settings, and availability at the time of use.

You should not provide sensitive information unless it is necessary for the feature you choose to use. Bloo is not intended to be used as a surveillance system, medical device, emergency response device, or substitute for adult supervision.

3. How We Use Information

• To operate, maintain, secure, and improve Orb AI websites, dashboard features, preorder flows, and Bloo-related services.
• To process preorders, payments, order updates, shipping or pickup coordination, customer support, and fraud prevention.
• To personalize Bloo setup, memory, hubs, preferences, and product experiences that you choose to configure.
• To send transactional messages, product updates, safety notices, support responses, legal notices, and marketing communications where permitted.
• To analyze usage, debug issues, improve reliability, test new features, and understand product performance.
• To comply with applicable law, enforce our terms, protect rights and safety, and respond to lawful requests.

4. Cookies and Analytics

We may use cookies, pixels, local storage, analytics tools, and similar technologies to operate the site, remember preferences, understand traffic, measure campaigns, and improve our services. For example, our website may use Google Analytics or similar tools.

You can control cookies through your browser settings. Some features may not work correctly if cookies or local storage are disabled.

5. How We Share Information

We do not sell your personal information for money. We may share information with:

• Service providers: hosting, cloud infrastructure, payment processors, analytics providers, email and messaging providers, customer support tools, security providers, and logistics partners.
• Payment and fulfillment partners: providers that process payments, coordinate delivery, support pickup, handle customs or logistics, or verify transactions.
• Legal and safety recipients: authorities, courts, advisors, or other parties when required by law or when necessary to protect rights, security, users, or the public.
• Business transfers: parties involved in a merger, financing, acquisition, reorganization, sale of assets, or similar transaction.

6. Retention

We keep information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain records, resolve disputes, comply with legal obligations, prevent fraud, and enforce agreements. Retention periods may vary depending on the type of information and context.

7. Security

We use reasonable administrative, technical, and organizational measures designed to protect information. No system is perfectly secure, and we cannot guarantee that information will always remain secure.

8. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of certain personal information, or to object to or restrict certain processing. You may also be able to opt out of marketing emails by using the unsubscribe link in those emails.

To make a privacy request, contact us using the information below. We may need to verify your request before responding.

9. Children

Orb AI services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate consent. If you believe a child provided personal information without appropriate consent, contact us so we can review and take appropriate action.

10. International Users

Orb AI is based in the United States. If you use our services from outside the United States, your information may be processed in the United States and other countries where privacy laws may differ from those in your location.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Your continued use of the services after an update means the updated policy applies where permitted by law.

12. Contact