ORB AI

Terms of Use

Website service terms effective October 28, 2026

These terms govern use of ORB AI Inc.’s websites and online services. ORB AI Inc. is located at 1525 Van Ness Ave, San Francisco, CA 94109, United States. Contact alireza@orbai.ai. Product-specific terms govern their respective products; existing order rights are not changed by these website terms.

Using ORB websites and services

Use the service lawfully, provide accurate information, protect your account and act only with authority over the accounts and content you connect. Children under 13 or a higher applicable local minimum age may not use services directed to adults; minors otherwise need appropriate parent or guardian permission where lawful. Purchase eligibility is stated in the applicable checkout terms. Do not abuse, harass, defraud, infringe rights, bypass security or access another person’s data without authorization.

You retain rights in your content and permit ORB and necessary service providers to process it for the features you request, as explained in the Privacy Policy. ORB and its licensors retain rights in their software, designs, interfaces and branding. Website access does not transfer those rights or authorize resale of our service.

Product appearance and development

Product photographs, renders, videos, prototypes and interface previews illustrate products in development. The appearance is not finalized and may change before production or through software updates, including shape, finish, color, materials and interface layout. The delivered product may look different from website illustrations. This does not authorize a materially different or inferior product, remove an expressly agreed specification, or limit cancellation, refund, warranty or other mandatory consumer rights. We will disclose material changes affecting an order and provide any notice, choice or remedy required by law.

Touch and purchases

The Touch Terms of Use govern Touch apps, AI, ring/watch and connected-service features. Hardware, shipping, refunds, included agent periods and initial ring design variations are governed by the Touch Sales Agreement and your confirmed order. Bloo purchases retain the specific agreement below. Prices, taxes, delivery and any recurring charge must be disclosed before authorization; these website terms do not start a subscription or authorize payment.

AI, availability and responsibility

AI can be wrong, incomplete or unable to complete a request. Verify consequential information, recipients and actions. Our services are not emergency response, medical care or a substitute for qualified professional advice. Features depend on supported software, hardware, permissions, connectivity and third-party services. Those providers have their own applicable rules and privacy practices.

To the extent permitted by law, website services are provided as available without a guarantee of uninterrupted access or error-free output. ORB may proportionately restrict access for abuse, security or legal reasons and provide notice where feasible. These terms do not exclude non-waivable liability, mandatory consumer protections, product warranties, privacy duties or remedies for defective or nonconforming goods.

Ending use, changes and disputes

You may stop using our services and contact ORB about privacy or account requests. For Touch, use account deletion. Deleting an account does not automatically cancel a third-party billed subscription. Material term changes will be identified by date and require additional acceptance where applicable; they do not retroactively remove existing purchase rights. California and applicable US federal law govern, subject to mandatory protections in your country. A court with lawful jurisdiction may resolve a dispute; these website terms impose no mandatory arbitration or class-action waiver. If a provision cannot lawfully apply, the remainder continues to the extent lawful.

Bloo Customer Purchase Agreement

The product-specific agreement below is preserved for Bloo purchases. It does not govern a Touch ring order.

Effective Date: August 16, 2026

This Customer Purchase Agreement (“Agreement”) governs purchases, payments, delivery, shipping, cancellations, refunds, and use of Bloo products sold by Orb AI Inc. (“Orb AI,” “we,” “us,” or “our”).

Orb AI Inc. is a Delaware corporation with its principal place of business in San Francisco, California.

By purchasing Bloo, you agree to this Agreement and any additional terms presented to you at checkout.

1. Purchase of Bloo

Bloo is sold as a full-price purchase. Orb AI does not currently offer a reservation or deposit program unless expressly stated otherwise at checkout.

An order is considered placed when:

  1. the customer submits the order;
  2. Orb AI successfully receives or authorizes payment; and
  3. Orb AI provides an order confirmation.

The purchase price applicable to an order is the price displayed and accepted by the customer at checkout.

Submitting an order does not guarantee acceptance. Orb AI may reject or cancel an order before shipment for legitimate reasons, including suspected fraud, payment problems, pricing or technical errors, inability to fulfill the order, legal or regulatory restrictions, or circumstances making fulfillment commercially impracticable.

If Orb AI cancels an order before shipment, Orb AI will refund amounts paid for the cancelled merchandise as required by applicable law.

2. Purchases Made on or Before October 15, 2026

Customers who complete payment for Bloo on or before October 15, 2026 will be included in Orb AI's initial delivery group.

Orb AI is currently targeting delivery of these orders by December 31, 2026.

December 31, 2026 is a target only. It is not a guaranteed delivery date.

Bloo is a new technology product entering production, and manufacturing, component availability, certification, logistics, software readiness, quality-control requirements, carrier conditions, and other factors may affect the actual delivery date.

Customers purchasing on or before October 15, 2026 acknowledge that delivery may occur after December 31, 2026.

For purposes of this Agreement, the contractual outside delivery date for these qualifying orders is March 31, 2027, subject to applicable law and any later delivery date to which the customer affirmatively agrees.

3. March 31, 2027 Outside Delivery Date and Refund

For a Bloo order fully purchased on or before October 15, 2026:

If Bloo has not been delivered to the customer by March 31, 2027, Orb AI will cancel the undelivered order and issue a full refund of the amounts paid to Orb AI for that Bloo order, unless the customer affirmatively agrees to continue waiting for delivery.

Orb AI may contact the customer before March 31, 2027 and offer a revised estimated delivery date.

The customer may then:

  1. affirmatively agree to continue the order and accept the revised delivery timeframe; or
  2. cancel the undelivered order and receive a full refund as required by applicable law.

Orb AI will not treat a customer's silence as agreement to an extended delivery date where affirmative consent is required by applicable law.

Any refund required under this Section will be returned using the original payment method where reasonably possible, or another lawful refund method where necessary.

Nothing in this Section limits any earlier cancellation, delay-notification, consent, or refund right available to the customer under applicable law.

4. Purchases Made After October 15, 2026

Orders placed after October 15, 2026 are not automatically covered by the March 31, 2027 outside delivery date described in Sections 2 and 3.

For orders placed after October 15, 2026, Orb AI will provide the applicable estimated shipping or delivery timeframe before the customer places the order, and repeat it in the order confirmation. If no shipment time is stated, the applicable statutory shipment deadline applies.

Any such order will be governed by:

If Orb AI cannot meet an applicable promised shipping timeframe, Orb AI will provide any notice, opportunity to consent to a delay, cancellation option, or refund required by applicable law.

5. Product Price

The purchase price of Bloo is the price displayed and accepted by the customer at the time the order is placed.

Orb AI may change the price of Bloo at any time for future purchases.

A later price reduction, promotion, discount, bundle, or other offer does not entitle an earlier purchaser to a retroactive price adjustment or refund unless Orb AI expressly states otherwise or applicable law requires otherwise.

Prices displayed on the website may exclude shipping, taxes, customs duties, and other charges unless expressly stated otherwise.

6. Payment

Customers must pay the amount indicated at checkout using an accepted payment method.

Payment processing may be provided by third-party payment processors such as Stripe or other providers.

The customer's payment method may be authorized or charged when the order is placed, subject to the checkout terms and applicable law.

Orb AI may cancel an order if payment cannot be successfully processed or subsequently becomes invalid.

7. Shipping Costs

Unless Orb AI expressly states otherwise at checkout, the customer is responsible for the cost of shipping Bloo to the customer's designated delivery address.

Shipping is not included in Bloo's advertised purchase price unless expressly stated otherwise.

Orb AI may collect shipping charges:

Where shipping costs cannot reasonably be determined when the order is placed, Orb AI may contact the customer with the applicable shipping charge before shipment.

Orb AI will disclose charges collected directly from customers as required by applicable law.

8. Taxes, Customs, Duties, and Other Charges

Unless expressly stated otherwise, the customer is responsible for applicable costs associated with purchasing, delivering, or importing Bloo, including:

Where Orb AI is legally required to collect a tax or charge directly from the customer, Orb AI may collect that amount as part of the transaction.

9. Customer Shipping Information

Customers are responsible for providing complete and accurate:

Customers must notify Orb AI of an address change before the order enters final fulfillment or shipment.

Orb AI is not responsible for delays or delivery failures caused by incorrect or incomplete information supplied by the customer.

Customers may be responsible for reasonable additional costs resulting from incorrect addresses, refused deliveries, unsuccessful delivery attempts, customs problems caused by information supplied by the customer, or requested address changes after shipment.

10. Delivery and Carrier Delays

Orb AI will use commercially reasonable efforts to fulfill orders within the applicable timeframe.

Shipping and delivery may be affected by circumstances outside Orb AI's reasonable control, including:

These circumstances do not eliminate any cancellation, delay-notification, consent, or refund rights that the customer has under applicable law.

For qualifying purchases made on or before October 15, 2026, the refund protection described in Section 3 remains applicable unless the customer affirmatively agrees to a later delivery timeframe.

11. Cancellations Before Delivery

Except where this Agreement or applicable law provides otherwise, a customer does not have a general contractual right to cancel a Bloo order solely because the customer changes their mind.

However, nothing in this Agreement restricts any cancellation or refund right required by applicable consumer law.

Orb AI may voluntarily permit cancellations in individual circumstances at its discretion.

If Orb AI provides a cancellation or refund right at checkout that is more favorable to the customer than this Agreement, the more favorable checkout term will apply to that transaction.

12. Returns After Delivery

Unless Orb AI provides a separate written return policy applicable to the purchase, Orb AI does not offer discretionary returns or refunds solely because a customer changes their mind after Bloo has been delivered.

This provision does not limit rights or remedies available under applicable law for products that are defective, damaged, materially nonconforming, improperly delivered, or misrepresented.

Any applicable written Orb AI warranty will apply according to its terms.

13. Product Development and Changes

Bloo is a developing technology product, and certain photographs, videos, demonstrations, specifications, prototypes, renders, website materials, or marketing materials may depict prototype or pre-production versions of Bloo.

Before final production, Orb AI may make reasonable changes to:

Orb AI may make such modifications to improve safety, reliability, manufacturability, component availability, performance, software functionality, regulatory compliance, or the overall customer experience.

Orb AI will not intentionally make a change that materially transforms Bloo into a fundamentally different type of product from the Bloo product the customer purchased.

Nothing in this Section permits Orb AI to avoid obligations concerning materially nonconforming goods that cannot legally be waived.

14. Software, Cloud Services, and Subscriptions

Certain Bloo features may require:

Unless expressly stated otherwise at checkout, purchase of Bloo hardware does not include unlimited lifetime access to paid AI, cloud, subscription, or third-party services.

Available plans, AI providers, AI models, usage allowances, features, capabilities, latency, and prices may change over time.

Any paid subscription will be governed by the subscription terms disclosed to the customer before purchasing the subscription.

Hardware ownership does not guarantee permanent availability of any particular third-party AI model, cloud provider, voice, software integration, or external service.

15. AI Features

Bloo uses artificial intelligence and may generate or provide responses, suggestions, actions, reminders, summaries, interpretations, recommendations, or other outputs.

Artificial intelligence systems are probabilistic and may produce outputs that are inaccurate, incomplete, outdated, unexpected, or inappropriate.

Customers should evaluate AI-generated information before relying upon it.

Bloo is not intended to function as a:

Orb AI does not provide medical, legal, financial, therapeutic, clinical, or emergency advice through Bloo.

Customers should not rely upon Bloo for emergency services or situations where failure or incorrect output could reasonably result in death, personal injury, or substantial property damage.

16. Warranty and Consumer Rights

Any written limited warranty offered by Orb AI for Bloo will be provided separately, at checkout, or with the product.

Nothing in this Agreement excludes, restricts, limits, or modifies any warranty, consumer guarantee, remedy, refund right, or statutory protection that cannot legally be excluded or waived.

To the maximum extent permitted by applicable law, warranties that are not expressly provided by Orb AI and are not imposed by applicable law are disclaimed.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Orb AI and its officers, directors, employees, contractors, suppliers, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to Bloo, its software, AI features, services, or this Agreement.

To the maximum extent permitted by applicable law, Orb AI's aggregate liability arising from a particular Bloo purchase will not exceed the amount the customer paid directly to Orb AI for that Bloo purchase.

These limitations do not apply to liability that cannot legally be excluded or limited, and nothing in this Agreement limits mandatory consumer remedies.

18. Third-Party Products and Services

Bloo may contain, use, connect with, or depend upon third-party products or services, including:

Third-party products and services may be subject to their own terms, policies, availability, and technical limitations.

Orb AI is not responsible for acts or omissions of independent third-party providers except to the extent responsibility cannot legally be excluded.

19. Intellectual Property

Orb AI and its licensors retain all rights in Bloo's:

Purchase of Bloo transfers ownership of the purchased physical hardware to the customer after the transaction is completed as provided by applicable law, but does not transfer ownership of Orb AI's software or other intellectual property.

Software provided with or used by Bloo is licensed rather than sold and may be subject to separate software terms.

20. Privacy

Orb AI's collection and processing of personal information is governed by the Orb AI Privacy Policy available at:

https://www.orbai.ai/privacy/

and by applicable privacy laws.

21. Governing Law

This Agreement is governed by the laws of the State of California, without regard to conflict-of-law principles, except where another jurisdiction's mandatory consumer protection laws apply.

Nothing in this provision deprives a consumer of protections that cannot legally be waived under the laws applicable to that consumer.

22. Dispute Resolution

Before filing a formal legal action, the customer and Orb AI agree to make a reasonable good-faith effort to resolve the dispute informally.

Customers may contact:

alireza@orbai.ai

Unless applicable law requires otherwise, disputes arising from this Agreement may be brought in the applicable state or federal courts located in San Francisco County, California.

Nothing in this Agreement prevents a customer from bringing an eligible claim in small claims court or exercising a legal right that cannot legally be waived.

23. Changes to This Agreement

Orb AI may modify this Agreement for future purchases.

The version of this Agreement applicable to an order is generally the version presented or in effect when the customer completes that purchase, together with applicable checkout terms.

A later modification will not retroactively eliminate a delivery, refund, pricing, warranty, or other contractual right applicable to an existing order except where permitted by law and, where required, agreed to by the customer.

24. Severability

If any provision of this Agreement is found invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed to the extent necessary, and the remaining provisions will continue in effect.

25. Entire Agreement

This Agreement, together with the terms presented at checkout and any applicable:

constitutes the agreement between Orb AI and the customer concerning the applicable Bloo purchase.

If a specific checkout term conflicts with this Agreement regarding the particular product configuration, purchase price, promotion, shipping charge, or other transaction-specific matter, the more specific checkout term will control unless prohibited by applicable law.

No provision of this Agreement overrides a mandatory consumer right.

26. Contact

Orb AI Inc.

San Francisco, California

United States

Email: alireza@orbai.ai

Website: https://www.orbai.ai