Touch terms of use
Effective October 20, 2026 · Version 2026-10-20
These terms govern Touch, made by ORB AI Inc, 1525 Van Ness Ave, San Francisco, CA 94109, United States. Read them with the Touch privacy notice and ORB Privacy Policy. Accepting these terms acknowledges the privacy notices; it does not grant microphone, location, health, connected-account or third-party AI permissions. Those uses require the applicable feature-specific choices. Purchase, delivery and refund conditions remain in the applicable Touch Sales Agreement. If you do not agree, do not create or connect a Touch account.
Eligibility and app license
You must be able to form a binding agreement or have a parent or guardian’s authorization where lawful. Touch is not directed to children under 13 or a higher local minimum age. Purchases require the age and authority specified at checkout. ORB grants a limited, personal, non-exclusive, non-transferable license to use the supported Touch software on devices you own or control, subject to applicable store usage rules and these terms. ORB and its licensors retain their software, designs, trademarks and other intellectual property. Do not copy, resell, bypass access controls or reverse-engineer the service except where applicable law expressly permits it.
Your account and choices
Provide accurate account information and protect your account and devices. Use Touch lawfully and only with authority to access accounts, record people or act for others. Obtain recording consent where required. You remain responsible for reviewing requested actions, recipients and content before confirming. Do not use Touch for emergency response or safety-critical decisions. AI actions require a Touch watch linked to the same account; phone-only health does not enable AI actions.
AI limitations
AI may produce inaccurate, incomplete, outdated or misleading answers, misunderstand requests or fail to complete tasks. Check important facts and action receipts. A displayed response or submission does not guarantee delivery or completion by an external service. Do not rely on Touch as your sole source for medical, legal, financial or other professional decisions.
Health and wellbeing
Touch provides general wellbeing information. Touch and its AI analysis are not medical devices or clinical services and do not diagnose, prevent, monitor or treat disease. Consumer ring and watch readings, sleep stages and exercise estimates may be inaccurate or unavailable. Missing readings do not mean a normal result. AI suggestions can be wrong and are not individualized medical advice. Do not change medication or treatment based on Touch. Consult a qualified clinician about symptoms, readings or health decisions. For an emergency, contact local emergency services; Touch does not monitor emergencies.
Optional health processing
You choose device and Apple Health permissions. Measurements normally stay on your devices. A one-time AI analysis sends the chosen readings, times and source names to ORB and your selected AI provider. If you separately enable Daily guidance, available current-day Touch ring and Apple Health readings can be shared together while you use Health to refresh a persistent plan, at most hourly as readings change, using your existing AI allowance. The request and answer are retained in conversation history under the privacy notice. Turn off Daily guidance in Health sources to stop future automatic requests and remove the protected local plan; requests already sent and account history are subject to the privacy notice and deletion controls. Separate private comparison sharing has its own opt-in and retention. Declining guidance does not prevent local Health use. Accepting these terms does not grant health access or enable automatic guidance. You can revoke device access in system settings and disconnect services in Touch.
Connected services and availability
Features depend on supported hardware, firmware, permissions, connectivity, your plan and third-party services. Those services have their own terms and privacy practices. Service may be interrupted or changed; do not assume continuous sensor collection, clinical accuracy or successful execution. Applicable subscription price, renewal, cancellation and refund terms must be shown before purchase. These terms do not authorize a charge.
Plans, billing and cancellation
Hardware purchases and pre-orders follow the Touch Sales Agreement and your confirmed order. Buying a ring does not authorize recurring billing. Any agent subscription, trial or included period must disclose its price, billing interval, allowance, renewal and cancellation terms before separate authorization. There is no promise of unlimited usage or permanent access to a particular model or integration. Changing a connection or uninstalling Touch does not cancel a paid subscription.
Manage an Apple-billed subscription in Apple subscription settings, and a Google Play-billed subscription in Google Play subscriptions. Those instructions apply only if that billing method was actually used; their inclusion does not represent that in-app purchases are available in every build. For an ORB-billed plan, use the cancellation method provided at subscription or contact alireza@orbai.ai. Mandatory cancellation, renewal-notice and refund rights remain in effect. These terms do not authorize a charge or override a more protective confirmed offer.
Your content and responsibilities
You retain your rights in your content. You permit ORB and its service providers to process it as needed to provide the features you request, as explained in the privacy notices. Do not use Touch to violate others’ rights, bypass security, commit fraud or submit unlawful content. ORB may restrict access for misuse or security reasons. You may stop using Touch, disconnect services and request deletion.
Reports, suspension and ending service
You can report a concerning AI reply through the supported report control or contact support, and block unwanted Pulse contacts. Do not use Touch for unlawful surveillance, harassment, exploitation, fraud, harmful content, unauthorized account access or infringement. ORB may investigate reports and proportionately restrict or suspend accounts for security, misuse or legal requirements, giving notice and a way to contact support where feasible. You may stop using the service, disconnect integrations and request deletion. Deleting an account ends access to its data and credentials; it does not recall external messages or remove another service’s records. We will not retroactively remove mandatory consumer rights.
Apple and Google distribution
Apple and Google are not the providers of Touch and do not endorse its AI output or product claims. ORB is responsible for Touch support and applicable product obligations. For an iPhone or Apple Watch app obtained through the App Store, the Apple Standard Licensed Application End User License Agreement governs the app license unless a different valid EULA is expressly supplied in the store; these terms additionally govern ORB’s service without reducing your store or statutory rights. Google Play distribution remains subject to applicable Google Play terms. Use third-party integrations only with the necessary permissions and in compliance with their rules.
Warranties and responsibility
To the extent permitted by applicable law, Touch is provided “as is” and “as available,” without guarantees of uninterrupted service, accuracy or fitness for a particular purpose. To that extent, ORB is not responsible for indirect or consequential losses caused by reliance on AI output, inaccurate consumer measurements, service interruption or third-party services. Nothing in these terms excludes liability that cannot lawfully be excluded, limits mandatory consumer rights or excuses ORB from applicable privacy and data-security duties.
Governing law and disputes
California law and applicable US federal law govern, except where mandatory law in your country requires otherwise. Contact ORB to try to resolve a concern. A court with lawful jurisdiction may hear a dispute; these terms do not impose mandatory arbitration, waive class actions or prevent eligible small-claims cases. Nothing removes non-waivable privacy, consumer, warranty, refund or personal-injury rights. If one provision cannot be enforced, the remaining lawful provisions continue to apply.
Changes and contact
We will identify updated terms by date and seek renewed acceptance where required. Changes do not retroactively remove mandatory rights. Questions or concerns: alireza@orbai.ai, or write to ORB at the address above.